PLATFORMS
Works with the phone system you already have
Messages on hold and IVR deployed across 15 platforms — Genesys, RingCentral, Avaya, Cisco, Mitel and more.
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Messages on hold and IVR deployed across 15 platforms — Genesys, RingCentral, Avaya, Cisco, Mitel and more.
Save time and get instant results using Captivate Connect. Script(pro) polishes your words. Select your voice and music and after a few seconds — your audio file is delivered back to you. If it's for a Message on Hold you can set a start and end date for that promotion and approve it, and it starts playing among the others.
Our Microbox connects an on-premise PBX to Captivate Kiosk over your network — the same automated daily audio as the hosted platforms above.
What the integration involves, and what your callers hear.
A script supplied to the partner uploads a new file to the 3CX every night, automatically. Nobody touches it after setup.
On the Genesys AppFoundry. Produce and push audio into Genesys in about two minutes, with SSO.
Built for Telstra in 2009 — the first interactive on-hold service in the world. Jukebox, callback and Text-a-Link.
Audio lives on every handset. We refresh all of them nightly, so callers never hear the same opening twice.
MiVoice streams rather than storing a file, so an approved change is on the phones immediately.
A native integration streaming from media servers worldwide. An announcement can change in about a minute.
Sits under hundreds of brand names. We integrate with a script rather than a stream, which has proved more reliable.
No API for hold audio, so the upload stays manual. Everything before it — writing, voicing, formatting — does not.
Marketing writes and publishes the audio; IT never issues a login. Streams to the platform, so there is no upload.
The system is fine — the message is from the year it was installed. Nothing gets ripped out to change it.
Separate audio for every queue, so a sales promotion never plays to somebody waiting on support.
One message library for the phone system and the contact centre. No API for hold audio, so the upload is by hand.
Sold under a lot of other brand names. Connects over a streaming port, whatever the badge on your portal says.
Nextiva plays one static WAV from the top on every hold. The Kiosk replaces it in under two minutes.
Runs on the Cisco carrier platform, so it gets Jukebox, Custom Callback and Text-a-Link. Uploads automatically.
We add platforms constantly. If yours is not listed, contact us — many systems are rebranded Asterisk or Cisco underneath, so it is very likely we already support it.