US-Based Telco

Need: Improve caller experience after migrating to hosted voice.
Solution: Dynamic On Hold messaging, daily updates, self-service recordings.
Outcome: Higher engagement, easy access to prompts, increased customer satisfaction.
Updated promotions in minutes, updated automatically.

Isuzu Dealership (Australia)

Need: Avoid repetitive static hold music after upgrading to IP voice.
Solution: Captivate Connect Kiosk for topical, easily approved updates.
Outcome: 15 years of loyalty, relevant messaging, simple management.
Updated new promotions in minutes, updated automatically.

Consulate Offices

Need: Handle high call volumes and bilingual staff requirements.
Solution: 18 Text-a-Link functions, automated information delivery.
Outcome: $10/day cost, two staff saved, streamlined caller process.

Health and Medical

Need: Reduce onboarding time and cost for new patients.
Solution: New Patient booking system integrated with CRM.
Outcome: Cost per patient reduced from $50 to $1, improved efficiency.
Vaccination info created and uploaded in minutes.

Government Contact Centre

Need: Efficiently manage public inquiries.
Solution: Scalable Captivate Connect platform.
Outcome: Improved service delivery, flexible operations.
Created new promotions in minutes, emergency announcement 24x7.

Fast Food Chain

Need: Rapidly update marketing messages across 500 stores.
Solution: Automated, time-of-day promotions via Captivate Connect Kiosk.
Outcome: Instant updates, consistent messaging, one-minute refresh for all stores.
Specials set for time of day or day of week since point of management.