Our Services

FAQs

On Hold

Is the Captivate Connect on hold solution compatible with all phone systems?

Generally, Captivate Connect has a solution for most phone systems or is able to create a tailored solution to work your system with varying degrees of compatibility. Captivate Connect engineers work with most phone system applications to provide the deviceless solution whenever possible. Please feel free to contact us to find the solution that best works for you.

Will the on hold still work if we have a firewall?

If your phone system has a firewall, Captivate Connect will provide the exceptions you need to add to your firewall on request.

If my phone system requires a Microbox, will the microbox need internet access?

To be able to provide daily updates to your on hold system, the microbox does require internet access. However, due to daily updates downloading just after midnight, no streaming audio is chewing up bandwidth.

Can I have the daily news in between my company’s promotional messages on hold?

Of course! During the production phase the Captivate Connect team will insert the daily news items in between each promotional message to break up continuous business information without disrupting audio flow. Please keep in mind that while most modern phone systems allow this solution, some do not. All you need to do is simply check with a Captivate Connect team member to see if your phone system is compatible.

Production

Can I select the backing music to my on hold messages?

Certainly! Head over to our Music On Hold page and browse the various genres Captivate Connect has available. However, if you are having difficulties selecting a track, our friendly production members can help you decide on the most suitable music bed for your on hold audio.

Can I select the voice over I want to voice the on hold messages?

Absolutely! Simply visit our Voice Over page, browse the library of voice over artists, and select the voice or voices that match the sound of your business. However, if you can’t decide or are feeling a little overwhelmed, one of our friendly staff members can help provide voice over recommendations suitable to your business.

Can I make edits to the script?

Definitely! The Captivate Connect team encourages client input to guarantee cohesive brand messaging and the production of high quality, informative audio.

When receiving a free Captivate Connect on hold demo, will the demo be a generic on hold message?

Absolutely not! The team at Captivate Connect aims to always provide prospective clients with a completely custom on hold sample to demonstrate quality and reassure prospective clients that they are selecting a company that values providing exceptional customer experience.

How long does it take for an on hold script to be created?

Typically, the Captivate Connect professional script writing team will have the first draft of your on hold script to you within one working day.

Telephony

Does Captivate Connect’s business phone service require an internet connection?

As Captivate Connect’s business phone service is a hosted IP based service, it does require a reliable internet connection.

What platforms are compatible with the Captivate Connect UC application?

The UC application is compatible with Windows, MacOS, Android & IOS.