Dynamic On Hold arrives for Large Contact Centres
Dynamic On Hold arrives for Large Contact Centres 24 November 2022 The technology used by contact centres has until now restricted to ability to use the Call Wait time to Read more…
Driving on dirt in a beat-up Saab? It’s good fun for this CEO
Driving on dirt in a beat-up Saab? It’s good fun for this CEO 2 November 2022 Mark Horwood is managing director of Captivate Connect, a telecommunications technology company. He lives Read more…
How to Make Professional Messages on Hold
How to Make Professional Messages on Hold 16 August 2022 Amber is our head Studio Production Manager, a major part of her role is editing the raw audio files that Read more…
Messages on Hold for Business
Messages on Hold for Businesses 22 September 2022 Messages On Hold for Hosted IP Captivate Connect continues to lead the world in the provision of advanced music and messages On Read more…
The Return of the Telephone
The return of the Telephone 22 July 2022 In 2018, Captivate appointed Gartner to conduct research into the future of the telephone (voice) channel in importance to business and sales. Read more…
Her eyes say she is ready.
Katie is looking up and to the right. She is engaged and attentive. Her smile tells you, she is happy and ready to do business. If all your customers were Read more…
What Kind of Message Does Being Put On Hold Send to Your Clients?
If you ask 500 people what they would ideally like to hear on hold, you can guarantee some people would say ‘nothing, I don’t want to be on hold”. And Read more…
Giant Step Forward on Microsoft Teams
After several years of collaboration between Microsoft and Captivate Connect, The CEO of Captivate Connect, Mark Horwood has announced that “Microsoft Teams users can now enjoy the same dynamic music Read more…
What Makes In Store Mean More Than On Hold?
Imagine you walked into a department store you frequent, knowing exactly what you wanted, but the product was behind a locked door. All you need to do is find a Read more…
Top Tips for Recording Messages On Hold
Your on hold system is often the first touchpoint a customer will have with your business- and as we all know, first impressions count. Should a customer call your business Read more…