Recruitment
Recruitment In Australia right now, the market for some staff is red hot. Finding and retaining staff for your business is about being in the right place in their heads Read more…
Consulate Offices
Consulate Offices When an International Consulate is overwhelmed with requests from travellers seeking visas and foreign nations resident in Australia wanting to renew their passports – their phones rang to Read more…
City of Stirling upgrades to NICE In Contact and Captivate Connect
City of Stirling upgrades to Nice in Contact and Captivate Connect The City of Stirling is one of the largest local government authorities within Perth, Australia. It has worked with Read more…
Dynamic On Hold arrives for Large Contact Centres
Dynamic On Hold arrives for Large Contact Centres 24 November 2022 The technology used by contact centres has until now restricted to ability to use the Call Wait time to Read more…
Driving on dirt in a beat-up Saab? It’s good fun for this CEO
Driving on dirt in a beat-up Saab? It’s good fun for this CEO 2 November 2022 Mark Horwood is managing director of Captivate Connect, a telecommunications technology company. He lives Read more…
How to Make Professional Messages on Hold
How to Make Professional Messages on Hold 16 August 2022 Amber is our head Studio Production Manager, a major part of her role is editing the raw audio files that Read more…
Messages on Hold for Business
Messages on Hold for Businesses 22 September 2022 Messages On Hold for Hosted IP Captivate Connect continues to lead the world in the provision of advanced music and messages On Read more…
The Return of the Telephone
The return of the Telephone 22 July 2022 In 2018, Captivate appointed Gartner to conduct research into the future of the telephone (voice) channel in importance to business and sales. Read more…
Her eyes say she is ready.
Katie is looking up and to the right. She is engaged and attentive. Her smile tells you, she is happy and ready to do business. If all your customers were Read more…
What Kind of Message Does Being Put On Hold Send to Your Clients?
If you ask 500 people what they would ideally like to hear on hold, you can guarantee some people would say ‘nothing, I don’t want to be on hold”. And Read more…