Exceeding Customer Expectations
In their influential book “Building Great Customer Experiences” (2002) authors Colin Shaw and John Ivens define customer experience as simply “… a blend of a company’s physical performance and the Read more…
How to use Artificial Intelligence to gain customers and keep clients By Mark Horwood -August 18, 2020
Captivate Connect CEO, Mark Horwood’s interview with 2GB radio on how Coronavirus has caused on hold times to skyrocket across Australia and what businesses are doing to manage this.
Why all business owners need to record phone calls MARK HORWOOD JULY 31, 2020 State-of-the-art technology is revolutionising the telecommunications industry and offers business owners a valuable opportunity to Read more…
Captivate Connect is leading the world in phone audio solutions. The team continuously works to create new solutions and improve existing systems to ensure your business’s uniqueness. This video shows Read more…