Exceeding Customer Expectations
In their influential book “Building Great Customer Experiences” (2002) authors Colin Shaw and John Ivens define customer experience as simply “… a blend of a company’s physical performance and the Read more…
First Impressions can be Tough…
Picture this; a droning, robotic voice going through the motions; “Thank you for your patience, a member of our team will be with you shortly” Yeah, you’ve heard that one Read more…
How to use AI to gain and retain your customers
How to use Artificial Intelligence to gain customers and keep clients By Mark Horwood -August 18, 2020
The Effect of Coronavirus On Hold Times
Captivate Connect CEO, Mark Horwood’s interview with 2GB radio on how Coronavirus has caused on hold times to skyrocket across Australia and what businesses are doing to manage this.
Why call recording is a must for business
Why all business owners need to record phone calls MARK HORWOOD JULY 31, 2020 State-of-the-art technology is revolutionising the telecommunications industry and offers business owners a valuable opportunity to Read more…
Self service while you wait on hold is now available!
Captivate Connect is leading the world in phone audio solutions. The team continuously works to create new solutions and improve existing systems to ensure your business’s uniqueness. This video shows Read more…