Our Services


Captivate Connect was established in 1994 by pioneer and CEO Mark Horwood, in Perth, Western Australia.

Captivate Connect remains at the forefront of technology in the delivery of broadcast audio, music, and data content. Audio content is continuously tested and measured for effectiveness and relevance while the unique internet-based delivery enables rapid updates with no user intervention. Captivate Connect software integrates seamlessly with multi-line phone systems, analogue, digital or VoIP platforms, enabling services to corporate and government entities, call centres, and small to medium enterprises.

The hold music and messages industry has been peddling the same ‘time filler’ tracks for 30 years, and now Captivate Connect is bringing the industry to account with its digital data-driven customer experience-based solutions. No longer waste your customer’s valuable time.


What does Captivate Connect do?

Captivate believes that creative thinking can redefine the customer experience. We seek to disrupt the traditional on hold industry with self-developed telecommunication technology.

The on hold industry has been commoditised by big businesses with a focus on profit over customer experience. Until now, businesses had to put up with boring, repetitive, and never-changing audio- ‘time fillers’, and elevator music that adds to the growing frustration of callers in a queue.

Captivate is disrupting these industry norms bringing new, innovative solutions that provide an improved experience for waiting callers- but also work to gather data to help your business better serve your customers.

Now is the time to step up to the new technology disrupting the on hold space. Captivate Connect has been providing on hold solutions since 1994 and has developed and patented new technology that is creating the divide between those who care for their customers and those who don’t.

Having developed this innovative technology for Cisco and applied it to most modern phone systems, Captivate Connect now distributes advanced on hold services to SMEs and contact centres worldwide.

With Captivate Connect you can;

  • – Offer callers a selection of music genres – Jazz, classical, rock, and many more
  • – Let them play a game on hold while you learn about their purchasing preferences
  • – Survey your customers while they wait
  • – Text them with a link to your app or brochure
  • – Offer them a Call Back, rather than continued hold
  • – Know how long callers are waiting for, track how many callers were placed on hold, and monitor how long your most patient caller waited for
  • – Much, much more!

All this is available now and can be set up for your business today.


Corporate Social Responsibility

The Captivate Connect team is active in supporting community and disadvantaged groups globally.

In 2009, Mark Horwood co-founded the registered charity Global Hand Charity Inc. Mark travelled to Birmingham in the UK to meet Dr Kumar, the head Ophthalmic surgeon at the Birmingham and Midlands Eye Hospital and consultant surgeon to the Khmer Eye Group in Phnom Penh.

Mark and other team members have paid their own travel and living expenses to do humanitarian work in Laos, Cambodia, Vietnam, and Sri Lanka.

Captivate Connect remains a Platinum sponsor of Cancer Council WA since 2010. It supports research into Neuroblastoma – a cancer that claims 50% of babies diagnosed.

Since 2009, Captivate Connect has raised over $500,000 for various charities and continues to support those in need. In 2021 Mark was awarded the Paul Harris Fellowship with 4 sapphires for his contribution, time, and money to help the disadvantaged of all races and creeds.

In 2021, Mark and Captivate are supporting Deadly Enterprises. Deadly Enterprises is an Indigenous-owned healthcare business based in Darwin, helping to provide the necessary equipment and Optometrists to provide eye care services to remote Indigenous communities in Australia’s north.


Why Choose

  • Problem Solvers

    Captivate Connect software engineers develop turnkey solutions to solve your business voice communications problems faster and with better results.

  • Innovators Reviving The Industry

    With clients across the world, Captivate Connect provides solutions to thousands of businesses, corporations and government offices with their unique and innovative solutions.

  • Customer Experience Driven

    Captivate Connect believes delivering exceptional customer experience to all of your customers and prospects is one of the most important aspects of your business.

  • Experts In Our Field

    With over 25 years’ experience in the industry, Captivate Connect specialises in producing high-quality audio for on hold and IVRs. You will find our quality and authenticity beyond compare.

  • Team Of Professionals

    Captivate Connect has an enthusiastic and professional team which is always ready to meet the needs of your business and your customers.

Trusted by businesses worldwide

Check out what our clients are saying about us!

  • Elec Power Technologies

    EPT has been with Captivate Connect since 2015 and we can't rate them highly enough. They're always responsive to our needs and are just a phone call away if we ...

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  • A-List Villas - Iman Le Nallio, Director

    When A-List Villas was formed in 2018 in the United Kindom and France, we knew that our very discerning clientele - many of whom are Royalty - would expect and ...

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  • LunaTech

    Captivate Connect provided their unique Music and Messaging on Hold technology to two of our larger Cisco Broadsoft telecom customers who have locations and customers all across the USA. Captivate ...

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  • Watertorque

    Captivate Connect is super fast and helpful with our call messages, thanks Pete!

  • Hoya Lens - Krista Hoey

    Our company has been utilising Captivate Connect’s services since 2007. I can't say enough good things about them. They’re responsive, creative and highly experienced. Overall, they’re a pleasure to work ...

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  • Seton Catholic College - Sarah Robey

    Captivate Connect have produced our voice over messages for the College’s on hold messages for over a year. We have come to rely on them for their professional and prompt ...

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  • City of Stirling - Rebecca Keating

    I have coordinated the City of Stirling’s on hold messages with Captivate Connect for the last three years. Over two years ago, the City awarded the contract to Captivate due ...

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  • Optimus 1 - Barry Koch

    Great service and friendly staff. 5 Stars!

  • Gateway Residential - Tranda

    We have used Captivate Connect for a number of years now and have always found them very responsive and professional. Peter has always been so easy to deal with. Definitely ...

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  • Pacific Finance Australia

    Great support team and a variety of on hold messages to choose from!

  • Roadbend Motors - Lisa Percival

    We have been using Captivate Global for several years and are often asked who does our on hold messages, they are always proactive in suggesting changes and special greetings for ...

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  • Total Rockbreaking - Tuija Wasstrom

    Captivate Connect have looked after our messages on hold for 2 years providing prompt service when messages need to be updated. Daily news reports between our standard messages keep customers ...

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  • Professionals in Byford - Jemma Garner

    We have been with Captivate for around 10 years here at the Professionals in Byford and they have always provided us with great customer service! Thank you

  • Galleria Real Estate - Georgie Taylor

    Great Company and lovely people to deal with.

  • First National Port Macquarie

    Captivate Connect have been easy to deal with and the customer service is great!

  • Bayside European

    The level of Professionalism for our business that helps us stand out. So simple and easy to use. Thanks Team for the great work!

  • Shire of Manjimup

    Great service from Captivate Connect helping us to keep our phone messages up to date and catchy. Its easy to set and forget, Captivate Connect contact us regularly to remind ...

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  • Major Motors - Garry Franke

    I have been dealing with Peter and his team for more than 10 years and I have to say when it comes to customer service these guys are brilliant.

  • Hillross Mackay

    We have been using Captivate Connect for over 10 years. They have always been professional, reliable and helpful when providing us with audio phone messages for our practice.

  • TR Homes

    We have used Captivate Connect for a number of years now and have always found them very responsive and professional. Peter has always been so easy to deal with. Definitely ...

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  • Five Star Print - Rajesh

    Wonderful team and quick response. This team know exactly what customers are looking for and job well done.

  • Geraldton Toyota

    Thanks Captivate, we have receive great feedback from our Guests regarding our Onhold. Captivate .... great service and very professional !

  • Suree Sribuathet

    Thanks Captivate for helping me receive phone calls from Thailand on my home, work or mobile phone for which ever someone calls. Your unified communications solutions mean family can always ...

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  • Ben Grummels

    Thanks Captivate for the great phone ad creatives and cheaply converting our analogue PBX to work with the NBN.

  • Ben Grummels

    Thanx for the affordable, effective, innovative cloud-base phone audio, phone call waiting messages on hold service for our Perth business.

  • Optimus 1 - Barry Koch

    We have been using Captivate Connect for our business for many years now. Fantastic service. Super professional and very responsive. Highly recommended.

  • Law Society Of WA/Law Mutual - Trevor Smith

    "I would recommend Captivate Connect to any other professional organisation. Captivate provide an excellent service and are always very quick to resolve any slight issues we might have. The streaming ...

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  • Jessica Newman

    Outstanding service and quality!

  • Market Place Realty - Russell Fellows

    Our real estate agency has used Captivate's on hold messages for several years now, no more fuzzy radio music or silence, people don't seem to mind being put back on ...

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  • Agmaster - Renee Attwood

    Captivate Connect has been a great tool for informing our customers of new products and developments they may not have heard of yet. The team are always friendly and efficient ...

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  • Bright Print Group - Debbie Burgess

    We have been clients of Captivate connect for many years. We have always believed in on hold messages as a great way to provide clients with snippets of information about ...

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  • Catholic Education Office of Western Australia - Lee Macrae