Our Services


Captivate Connect was established in 1994 by pioneer and CEO, Mark Horwood, in Perth, Western Australia.

Captivate Connect remains at the forefront of technology in the delivery of broadcast audio, music and data content. Audio content is continuously tested and measured for effectiveness and relevance while the unique internet-based delivery enables rapid updates with no user intervention. Captivate Connect software integrates seamlessly with multi-line phone systems, analogue, digital or VoIP platforms, enabling services to corporate and government entities, call centres and small to medium enterprises.

For over 20 years, Captivate Connect is still Australian owned and supplying thousands of customers with dynamic phone audio services. Since inception, the company has seen major growth, expanding into North America, Europe, Africa, South East Asia, South America and New Zealand.

Businesses seek out Captivate Connect to provide solutions that other on hold companies cannot.

Why Choose

  • Problem Solvers

    Captivate Connect software engineers develop turnkey solutions to solve your business voice communications problems faster and with better results.

  • Innovators Reviving The Industry

    With clients across the world, Captivate Connect provides solutions to thousands of businesses, corporations and government offices with their unique and innovative solutions.

  • Customer Experience Driven

    Captivate Connect believes delivering exceptional customer experience to all of your customers and prospects is one of the most important aspects of your business.

  • Experts In Our Field

    With over 25 years’ experience in the industry, Captivate Connect specialises in producing high-quality audio for on hold and IVRs. You will find our quality and authenticity beyond compare.

  • Team Of Professionals

    Captivate Connect has an enthusiastic and professional team which is always ready to meet the needs of your business and your customers.

Our Team

Mark Horwood


Mark Horwood is the founder and CEO of Captivate Connect. Mark started the business in 1986 and has been a leader in developing new and...

Shayne Carvey

Business Development Manager

Shayne joined Captivate Connect in 2020 and has a strong background in new media, content, emerging technologies and services.

Peter Horwood

Account Manager

Peter has been an Account Manager with Captivate Connect since 2013 and continues to develop many close relationships with...

Aurea Kelly

Marketing Manager

Aurea completed her double degree in Marketing and Public relations in 2017 and since March 2018, has been working as...

Lawrence Bayly

ICT Manager

Lawrence is a tech-oriented individual that fell in love with computers and technology from an early age. Lawrence has experience...

Amber Collins

Studio Manager

Amber has been Captivate Connect’s Studio Manager since early 2019, working in the studio to create all of Captivate's client...

Janet Harrison

Finance Manager

Janet trained as Comptometer Operator some years ago in London, from there she progressed through various bookkeeping...

Ray McLellan

SA Sales Manager

Ray is an easy-going, family-oriented person who interacts well with everyone who crosses his path. Following a successful career as a...

Lynda McLellan

SA Support Manager

Lynda left her career as a Quality Management Systems Coordinator at a large oil refinery, to join Captivate OnHold as the national Admin...

Staci Clary

USA Sales Manager

Staci's energy is high, which is positively contagious to her family of five, two dogs, co-workers, and clients. She loves the outdoors...

Trusted by small businesses worldwide

Check out what our clients are saying about us!

  • Hoya Lens - Krista Hoey

    03 March 2021

    Our company has been utilising Captivate Connect’s services since 2007. I can't say enough good things about them. They’re responsive, creative and highly experienced. Overall, they’re a pleasure to work ...

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  • Seton Catholic College - Sarah Robey

    09 Feb 2021

    Captivate Connect have produced our voice over messages for the College’s on hold messages for over a year. We have come to rely on them for their professional and prompt ...

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  • City of Stirling - Rebecca Keating

    09 Feb 2021

    I have coordinated the City of Stirling’s on hold messages with Captivate Connect for the last three years. Over two years ago, the City awarded the contract to Captivate due ...

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  • Optimus 1 - Barry Koch

    11 Dec 2019

    Great service and friendly staff. 5 Stars!

  • Gateway Residential - Tranda

    04 Dec 2019

    We have used Captivate Connect for a number of years now and have always found them very responsive and professional. Peter has always been so easy to deal with. Definitely ...

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  • Pacific Finance Australia 04 Dec 2019

    Great support team and a variety of on hold messages to choose from!

  • Roadbend Motors - Lisa Percival

    29 Nov 2019

    We have been using Captivate Global for several years and are often asked who does our on hold messages, they are always proactive in suggesting changes and special greetings for ...

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  • Total Rockbreaking - Tuija Wasstrom

    26 Nov 2019

    Captivate Connect have looked after our messages on hold for 2 years providing prompt service when messages need to be updated. Daily news reports between our standard messages keep customers ...

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  • Professionals in Byford - Jemma Garner

    25 Nov 2019

    We have been with Captivate for around 10 years here at the Professionals in Byford and they have always provided us with great customer service! Thank you

  • Galleria Real Estate - Georgie Taylor

    22 Nov 2019

    Great Company and lovely people to deal with.

  • First National Port Macquarie 18 Nov 2019

    Captivate Connect have been easy to deal with and the customer service is great!

  • Bayside European 15 Nov 2019

    The level of Professionalism for our business that helps us stand out. So simple and easy to use. Thanks Team for the great work!

  • Shire of Manjimup 15 Nov 2019

    Great service from Captivate Connect helping us to keep our phone messages up to date and catchy. Its easy to set and forget, Captivate Connect contact us regularly to remind ...

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  • Major Motors - Garry Franke

    15 Nov 2019

    I have been dealing with Peter and his team for more than 10 years and I have to say when it comes to customer service these guys are brilliant.

  • Hillross Mackay 15 Nov 2019

    We have been using Captivate Connect for over 10 years. They have always been professional, reliable and helpful when providing us with audio phone messages for our practice.

  • TR Homes 29 Oct 2019

    We have used Captivate Connect for a number of years now and have always found them very responsive and professional. Peter has always been so easy to deal with. Definitely ...

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  • Five Star Print - Rajesh

    8 Oct 2019

    Wonderful team and quick response. This team know exactly what customers are looking for and job well done.

  • Geraldton Toyota 14 Feb 2019

    Thanks Captivate, we have receive great feedback from our Guests regarding our Onhold. Captivate .... great service and very professional !

  • Suree Sribuathet 19 May 2018

    Thanks Captivate for helping me receive phone calls from Thailand on my home, work or mobile phone for which ever someone calls. Your unified communications solutions mean family can always ...

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  • Ben Grummels 27 March 2018

    Thanks Captivate for the great phone ad creatives and cheaply converting our analogue PBX to work with the NBN.

  • Ben Grummels 8 May 2018

    Thanx for the affordable, effective, innovative cloud-base phone audio, phone call waiting messages on hold service for our Perth business.

  • Optimus 1 - Barry Koch

    04 Dec 2017

    We have been using Captivate Connect for our business for many years now. Fantastic service. Super professional and very responsive. Highly recommended.

  • Law Society Of WA/Law Mutual - Trevor Smith

    01 Dec 2017

    "I would recommend Captivate Connect to any other professional organisation. Captivate provide an excellent service and are always very quick to resolve any slight issues we might have. The streaming ...

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  • Jessica Newman 1 Dec 2017

    Outstanding service and quality !

  • Market Place Realty - Russell Fellows

    29 Nov 2016

    Our real estate agency has used Captivate's on hold messages for several years now, no more fuzzy radio music or silence, people don't seem to mind being put back on ...

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  • Agmaster - Renee Attwood

    Captivate Connect has been a great tool for informing our customers of new products and developments they may not have heard of yet. The team are always friendly and efficient ...

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  • Bright Print Group - Debbie Burgess

    We have been clients of Captivate connect for many years. We have always believed in on hold messages as a great way to provide clients with snippets of information about ...

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  • Catholic Education Office of Western Australia - Lee Macrae

    "Right from the start the staff at Captivate Connect have been helpful & made the job of recording, uploading, removing & scheduling our recordings so easy. The previous system I ...

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  • Celebration Homes - David Baker

    Captivate Connect is a wonderful tool for our business. It ensures we present ourselves in the most professional way by having clear, succinct and easy to update on hold messages...

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  • Rick McLean’s Designer Bathware - Jessica McLean

    Captivate Connect has been an essential tool for keeping our customers up to date on our newly released products & services. The on hold content changes constantly thanks to the ...

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  • Professionals Wellstead - Tracey Keene

    Captivate Connect have always given a first class service, their staff are always willing to help and are constantly looking for ways to improve their service to clients. I wouldn’t ...

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