Our Services

INNOVATION IN THE ON HOLD INDUSTRY

Welcome to Captivate Connect. We believe that creative thinking can redefine the customer experience. We seek to disrupt the traditional on hold industry with self-developed telecommunication technology.

The on hold industry has been commoditised by big businesses with a focus on profit over customer experience. Until now, businesses had to put up with boring, repetitive, and never-changing audio- ‘time fillers’, and elevator music that adds to the growing frustration of callers in a queue.

Captivate Connect is disrupting these industry norms and bringing new, innovative solutions that provide an improved experience for waiting callers- but also work to gather data to help your business better serve your customers.

Businesses need to do better with waiting callers – they are our valuable customers. To excite, engage, and inform your callers, don’t accept the old technology when the latest is so much more effective. Don’t give your competition the advantage!

Call us today at (08) 9368 7577, or contact us via our form.

 

 

 

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How we can help your business

We offer a wide variety of services to help our clients better connect with their customers.

Trusted by businesses worldwide

Check out what our clients are saying about us!

  • LunaTech Sep 2021

    Captivate Connect provided their unique Music and Messaging on Hold technology to two of our larger Cisco Broadsoft telecom customers who have locations and customers all across the USA. Captivate ...

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  • Watertorque Aug 2021

    Captivate Connect is super fast and helpful with our call messages, thanks Pete!

  • Hoya Lens - Krista Hoey

    Mar 2021

    Our company has been utilising Captivate Connect’s services since 2007. I can't say enough good things about them. They’re responsive, creative and highly experienced. Overall, they’re a pleasure to work ...

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  • Seton Catholic College - Sarah Robey

    Feb 2021

    Captivate Connect have produced our voice over messages for the College’s on hold messages for over a year. We have come to rely on them for their professional and prompt ...

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  • City of Stirling - Rebecca Keating

    Feb 2021

    I have coordinated the City of Stirling’s on hold messages with Captivate Connect for the last three years. Over two years ago, the City awarded the contract to Captivate due ...

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  • Optimus 1 - Barry Koch

    Dec 2019

    Great service and friendly staff. 5 Stars!

  • Gateway Residential - Tranda

    Dec 2019

    We have used Captivate Connect for a number of years now and have always found them very responsive and professional. Peter has always been so easy to deal with. Definitely ...

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  • Pacific Finance Australia Dec 2019

    Great support team and a variety of on hold messages to choose from!

  • Roadbend Motors - Lisa Percival

    Nov 2019

    We have been using Captivate Global for several years and are often asked who does our on hold messages, they are always proactive in suggesting changes and special greetings for ...

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  • Total Rockbreaking - Tuija Wasstrom

    Nov 2019

    Captivate Connect have looked after our messages on hold for 2 years providing prompt service when messages need to be updated. Daily news reports between our standard messages keep customers ...

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  • Professionals in Byford - Jemma Garner

    Nov 2019

    We have been with Captivate for around 10 years here at the Professionals in Byford and they have always provided us with great customer service! Thank you

  • Galleria Real Estate - Georgie Taylor

    Nov 2019

    Great Company and lovely people to deal with.

  • First National Port Macquarie Nov 2019

    Captivate Connect have been easy to deal with and the customer service is great!

  • Bayside European Nov 2019

    The level of Professionalism for our business that helps us stand out. So simple and easy to use. Thanks Team for the great work!

  • Shire of Manjimup Nov 2019

    Great service from Captivate Connect helping us to keep our phone messages up to date and catchy. Its easy to set and forget, Captivate Connect contact us regularly to remind ...

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  • Major Motors - Garry Franke

    Nov 2019

    I have been dealing with Peter and his team for more than 10 years and I have to say when it comes to customer service these guys are brilliant.

  • Hillross Mackay Nov 2019

    We have been using Captivate Connect for over 10 years. They have always been professional, reliable and helpful when providing us with audio phone messages for our practice.

  • TR Homes Oct 2019

    We have used Captivate Connect for a number of years now and have always found them very responsive and professional. Peter has always been so easy to deal with. Definitely ...

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  • Five Star Print - Rajesh

    Oct 2019

    Wonderful team and quick response. This team know exactly what customers are looking for and job well done.

  • Geraldton Toyota Feb 2019

    Thanks Captivate, we have receive great feedback from our Guests regarding our Onhold. Captivate .... great service and very professional !

  • Suree Sribuathet May 2018

    Thanks Captivate for helping me receive phone calls from Thailand on my home, work or mobile phone for which ever someone calls. Your unified communications solutions mean family can always ...

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  • Ben Grummels March 2018

    Thanks Captivate for the great phone ad creatives and cheaply converting our analogue PBX to work with the NBN.

  • Ben Grummels May 2018

    Thanx for the affordable, effective, innovative cloud-base phone audio, phone call waiting messages on hold service for our Perth business.

  • Optimus 1 - Barry Koch

    Dec 2017

    We have been using Captivate Connect for our business for many years now. Fantastic service. Super professional and very responsive. Highly recommended.

  • Law Society Of WA/Law Mutual - Trevor Smith

    Dec 2017

    "I would recommend Captivate Connect to any other professional organisation. Captivate provide an excellent service and are always very quick to resolve any slight issues we might have. The streaming ...

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  • Jessica Newman Dec 2017

    Outstanding service and quality!

  • Market Place Realty - Russell Fellows

    Nov 2016

    Our real estate agency has used Captivate's on hold messages for several years now, no more fuzzy radio music or silence, people don't seem to mind being put back on ...

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  • Agmaster - Renee Attwood

    Captivate Connect has been a great tool for informing our customers of new products and developments they may not have heard of yet. The team are always friendly and efficient ...

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  • Bright Print Group - Debbie Burgess

    We have been clients of Captivate connect for many years. We have always believed in on hold messages as a great way to provide clients with snippets of information about ...

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  • Catholic Education Office of Western Australia - Lee Macrae

    Right from the start the staff at Captivate Connect have been helpful & made the job of recording, uploading, removing & scheduling our recordings so easy. The previous system I ...

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  • Celebration Homes - David Baker

    Captivate Connect is a wonderful tool for our business. It ensures we present ourselves in the most professional way by having clear, succinct and easy to update on hold messages...

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  • Rick McLean’s Designer Bathware - Jessica McLean

    Captivate Connect has been an essential tool for keeping our customers up to date on our newly released products & services. The on hold content changes constantly thanks to the ...

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  • Professionals Wellstead - Tracey Keene