Dynamic On Hold arrives for Large Contact Centres 24 November 2022 The technology used by contact centres has until now restricted to ability to use the Call Wait time to communicate with callers and improve the Customer Experience. Captivate Connect has developed the SaaS to integrate with Genesys to enable Read more…
Driving on dirt in a beat-up Saab? It’s good fun for this CEO 2 November 2022 Mark Horwood is managing director of Captivate Connect, a telecommunications technology company. He lives in Perth. When did you start rallying and why? Having been brought up on a farm, I started driving old Read more…
How to Make Professional Messages on Hold 16 August 2022 Amber is our head Studio Production Manager, a major part of her role is editing the raw audio files that come from our voice artists to better suit the telephony systems/networks used around Australia and overseas. She explains the process Read more…
Messages on Hold for Businesses 22 September 2022 Messages On Hold for Hosted IP Captivate Connect continues to lead the world in the provision of advanced music and messages On Hold solutions for leading hosted IP Voice systems. Having developed a dynamic solution for Cisco BroadWorks which is used by Read more…
The return of the Telephone 22 July 2022 In 2018, Captivate appointed Gartner to conduct research into the future of the telephone (voice) channel in importance to business and sales. Our goal was to obtain some guidance as to whether the message on hold or music on hold would have Read more…
Katie is looking up and to the right. She is engaged and attentive. Her smile tells you, she is happy and ready to do business. If all your customers were so engaged after spending time On Hold at your business, sales would improve. Captivate Connect provides automated uploads and audio Read more…
If you ask 500 people what they would ideally like to hear on hold, you can guarantee some people would say ‘nothing, I don’t want to be on hold”. And that is, of course, a fair point! Customers wouldn’t need to be parked in an ideal world, waiting for the Read more…
After several years of collaboration between Microsoft and Captivate Connect, The CEO of Captivate Connect, Mark Horwood has announced that “Microsoft Teams users can now enjoy the same dynamic music and messages on hold that have been enjoyed for years by many other cloud-hosted UC Business systems.” See the article Read more…
Imagine you walked into a department store you frequent, knowing exactly what you wanted, but the product was behind a locked door. All you need to do is find a staff member to unlock this door for you, and you will be on your way. You walk up to a Read more…
Your on hold system is often the first touchpoint a customer will have with your business- and as we all know, first impressions count. Should a customer call your business for information or support, it is important to greet them in a memorable manner, setting the foundations for a positive Read more…