Recruitment In Australia right now, the market for some staff is red hot. Finding and retaining staff for your business is about being in the right place in their heads when the time is right. People want to work in businesses that display they are technologically aware and conscious of Read more…
Consulate Offices When an International Consulate is overwhelmed with requests from travellers seeking visas and foreign nations resident in Australia wanting to renew their passports – their phones rang to meltdown. Staff were exhausted and frustrated, and inbound callers were angry at extended call wait times. The Consulate adjusted the Read more…
City of Stirling upgrades to Nice in Contact and Captivate Connect The City of Stirling is one of the largest local government authorities within Perth, Australia. It has worked with Captivate Connect for its On Hold service for over 20 years. In early 2023, the City upgraded its Contact Centre Read more…
Dynamic On Hold arrives for Large Contact Centres 24 November 2022 The technology used by contact centres has until now restricted to ability to use the Call Wait time to communicate with callers and improve the Customer Experience. Captivate Connect has developed the SaaS to integrate with Genesys to enable Read more…
Driving on dirt in a beat-up Saab? It’s good fun for this CEO 2 November 2022 Mark Horwood is managing director of Captivate Connect, a telecommunications technology company. He lives in Perth. When did you start rallying and why? Having been brought up on a farm, I started driving old Read more…
How to Make Professional Messages on Hold 16 August 2022 Amber is our head Studio Production Manager, a major part of her role is editing the raw audio files that come from our voice artists to better suit the telephony systems/networks used around Australia and overseas. She explains the process Read more…
Messages on Hold for Businesses 22 September 2022 Messages On Hold for Hosted IP Captivate Connect continues to lead the world in the provision of advanced music and messages On Hold solutions for leading hosted IP Voice systems. Having developed a dynamic solution for Cisco BroadWorks which is used by Read more…
The return of the Telephone 22 July 2022 In 2018, Captivate appointed Gartner to conduct research into the future of the telephone (voice) channel in importance to business and sales. Our goal was to obtain some guidance as to whether the message on hold or music on hold would have Read more…
Katie is looking up and to the right. She is engaged and attentive. Her smile tells you, she is happy and ready to do business. If all your customers were so engaged after spending time On Hold at your business, sales would improve. Captivate Connect provides automated uploads and audio Read more…
If you ask 500 people what they would ideally like to hear on hold, you can guarantee some people would say ‘nothing, I don’t want to be on hold”. And that is, of course, a fair point! Customers wouldn’t need to be parked in an ideal world, waiting for the Read more…