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Improving Customer Engagement | On Hold Messages

What is customer engagement? HubSpot says that “Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen by the customer.” This extends beyond the bounds Read more…

By captivate, 1 year20 October 2021 ago

Analytics are Driving Business Success

Do you own or manage a business? Are you using analytics to measure the success of a social media campaign or the effectiveness of how your employees are managing sales, Read more…

By captivate, 1 year18 October 2021 ago

The Future of Flexible Working and VoIP

2020 and 2021 have proved to be difficult years for businesses everywhere. As the world is ravaged by a pandemic of epic proportions, businesses have learned to accept, adapt, and Read more…

By captivate, 1 year13 October 2021 ago

Improve Customer Experience, Retain Business

Many years ago, I learned that in the commoditised world, getting people to remember you is a challenge. Then, I managed a business with 600 sales reps and 300 support Read more…

By captivate, 1 year11 October 2021 ago

On Hold Industry Innovation; How the Newest Technologies Can Lead to Bonuses for Your Business

Disrupting the On Hold Industry Established in 1994, Captivate Connect has grown exponentially in the last twenty years, spanning continents and time zones to provide businesses with the best possible Read more…

By captivate, 1 year6 October 2021 ago

The Importance of Good Customer Service

When I first started Digital Marketing Australia Pty Ltd in 1994, I was it. I was the sales team, I wrote the advertising copy, organised the voices and even did Read more…

By captivate, 1 year29 September 2021 ago

The Pathways Into Your Business Need Rethinking

Customer journey mapping is vital to understand what your customers see and encounter. Several pathways can lead to an interaction with your business. Any business with a brick and mortar Read more…

By captivate, 1 year22 September 2021 ago

On Hold Data for Your Business

Do you know how long your customers are waiting on hold, in the queue to speak to a company representative? What is the maximum amount of time someone has had Read more…

By captivate, 1 year15 September 2021 ago

Making Every Touchpoint Count

In an age of market oversaturation and competition galore, just one experience can be the difference between keeping or losing a valuable customer. Detailed in their 2020 CX trends report, Read more…

By captivate, 1 year8 September 2021 ago

Exceeding Customer Expectations

In their influential book “Building Great Customer Experiences” (2002) authors Colin Shaw and John Ivens define customer experience as simply “… a blend of a company’s physical performance and the Read more…

By captivate, 1 year1 September 2021 ago

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Captivate Connect acknowledges the traditional custodians of the land on which we work, the Whadjuk Noongar People, and pays respect to their Elders past and present.


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