Giant Step Forward on Microsoft Teams
After several years of collaboration between Microsoft and Captivate Connect, The CEO of Captivate Connect, Mark Horwood has announced that “Microsoft Teams users can now enjoy the same dynamic music Read more…
After several years of collaboration between Microsoft and Captivate Connect, The CEO of Captivate Connect, Mark Horwood has announced that “Microsoft Teams users can now enjoy the same dynamic music Read more…
When you picture on hold music, the first descriptors that come to mind are ‘boring, repetitive, and grating’. We have all spent hours on hold with various businesses, humming the Read more…
Think about the best customer service that you have received. How did it make you feel? Were you valued, as an individual? Did the service agent take the time to Read more…
For obvious reasons, there has been a recent shift in attitude towards sick leave within the workplace. Now, a minor cold that would have had a staff member working right Read more…
Captivate Connect exists to disrupt the traditional on hold service offerings with solutions to improve customer experience, as well as give businesses the option to stand out from the monotonous Read more…
Accenture found that 87% of organisations say that traditional service experiences no longer satisfy customers. In the increasingly commoditised world with more distractions than ever, companies have less and less Read more…