Giant Step Forward on Microsoft Teams
After several years of collaboration between Microsoft and Captivate Connect, The CEO of Captivate Connect, Mark Horwood has announced that “Microsoft Teams users can now enjoy the same dynamic music Read more…
What Makes In Store Mean More Than On Hold?
Imagine you walked into a department store you frequent, knowing exactly what you wanted, but the product was behind a locked door. All you need to do is find a Read more…
Top Tips for Recording Messages On Hold
Your on hold system is often the first touchpoint a customer will have with your business- and as we all know, first impressions count. Should a customer call your business Read more…
Why is Music On Hold So Bad?
When you picture on hold music, the first descriptors that come to mind are ‘boring, repetitive, and grating’. We have all spent hours on hold with various businesses, humming the Read more…
The Best On Hold Messages for YOUR Business
Think about the best customer service that you have received. How did it make you feel? Were you valued, as an individual? Did the service agent take the time to Read more…
Choosing Your Brand Voice
How would you like your callers to feel when they interact with your business, or pick up the phone to contact you? Would you prefer for them to feel at Read more…
5 Tips to Create Custom On Hold Messages for Your Business
1. Begin with customer experience in mind Steve Jobs said, “You have got to start with the customer experience and work back towards the technology- not the other way around.” Read more…
Are Staff Shortages Impacting your Customer Service?
For obvious reasons, there has been a recent shift in attitude towards sick leave within the workplace. Now, a minor cold that would have had a staff member working right Read more…
Boredom On Hold; Disrupt the Traditional
Captivate Connect exists to disrupt the traditional on hold service offerings with solutions to improve customer experience, as well as give businesses the option to stand out from the monotonous Read more…
Crafting a Non-Traditional Customer Experience
Accenture found that 87% of organisations say that traditional service experiences no longer satisfy customers. In the increasingly commoditised world with more distractions than ever, companies have less and less Read more…