Audio into Genesys Cloud, in about two minutes
Captivate Connect is listed on the Genesys AppFoundry. Set the integration up once, and after that your team writes, produces and pushes queue messages, IVR prompts and music on hold straight into Genesys — without raising a ticket, and without waiting on a studio.
What the two minutes actually look like
A professionally worded, professionally voiced piece of audio playing in Genesys — not three days, and not a support ticket.
- 1
Write it
Script Pro helps draft the wording for a queue message, an IVR prompt or a TTS line. About thirty seconds.
- 2
Produce it
Choose the voice and the music bed. The audio is made in about thirty seconds.
- 3
Approve it
The creator sends it to a manager. Nothing goes live without that second pair of eyes.
- 4
Push it
The approved file goes straight into your Genesys environment.
Built for a contact centre, not a single phone
Listed on the AppFoundry
Signs in with SSO
Two user levels
Pay for a prompt once
Agentic AI on the same integration
It answers the call, holds a real conversation, works out what the caller wants, and acts on it — booking into your calendar, passing detail to your CRM, texting the confirmation while the caller is still on the line.
- Sits alongside Genesys routing rather than replacing it
- Connects to your CRM, your calendar and your booking system
- Stays with you if you ever move off Genesys — the integration is with us, not the carrier
Most contact centres are not one platform
Captivate Connect is deployed across fifteen. The same audio, the same voices and the same approval workflow apply everywhere — one login, one process, whatever is underneath.
If you implement Genesys for clients
The audio is usually the part nobody wants to own. White-label Captivate Connect and it becomes something you provide rather than something you refer out — your brand on the front, no studio overhead.
Talk to us about your Genesys environment
Tell us how your queues are set up and we will show you what the workflow looks like on your own prompts.