RINGCENTRAL
RingCentral stores hold audio on every handset
RingCentral is one of very few platforms in the world that keeps the on-hold audio on each individual handset rather than centrally. In thirty years we have never seen a business actually want a different message on every phone — but the architecture means updating them is a job in itself.
What that means in practice
Refreshed nightly, automatically
Captivate Connect uploads a fresh file to every handset each night. No one logs in, no one copies a file around, and the audio never goes stale.
A different start point every day
Because the file changes, callers do not hear the same opening line every time they ring. That is the difference between audio people tune out and audio people listen to.
One promotion, every phone
Change a message once in the Kiosk and it reaches every handset on the account, rather than being set device by device.
Date-driven promotions
Set a start and end date. The promotion begins and stops on its own, so nothing runs past the campaign it belongs to.
How a change gets made
- 1
Write it
Draft the words in the Kiosk, or let the assistant draft them for you.
- 2
Produce it
Choose the voice and the music bed. The audio is made in about a minute.
- 3
Approve it
A manager signs it off before anything reaches the phones.
- 4
It publishes overnight
Every handset on the account gets the new file that night.
Also worth knowing
- Optional content items — On This Day, Motivations, Riddles — can sit between your promotions and change daily
- Because every handset is refreshed, a message reaches the whole account rather than the phones someone remembered to update
- The same Kiosk login covers every site, if you run more than one
Hear what your RingCentral callers could be hearing
Tell us how your queues are set up and we will make a sample on your own words.