NEXTIVA
Nextiva handles the calls. We handle what they hear.
Nextiva gives you the phone system. What plays while someone waits — the queue message, the IVR prompt, the hold audio — is a separate job, and it is usually the one nobody gets around to. Captivate Connect makes it a one-minute task instead of a project.
What that means in practice
Written in your own words
No brief, no studio, no back and forth.
Live the same day
Scheduled ahead if you prefer.
Every prompt in one place
Hold audio, queue announcements and IVR together.
Australian voices
Chosen from a library, not assigned to you.
How a change gets made
- 1
Write the announcement
Log in and type it, or edit the draft the Kiosk offers you.
- 2
Choose the voice
From the library, with the bed underneath.
- 3
Approve
A manager confirms it.
- 4
Uploaded into Nextiva
Straight from the Kiosk into the phone system — logging in, writing and publishing runs to under two minutes end to end.
Also worth knowing
- Optional content items — Water Saving Tips, Healthy Living, On This Day and more — change daily on their own
- Anything time-limited can be scheduled up front and will stop without somebody remembering to stop it
- Left alone, Nextiva plays a single static WAV from the beginning on every hold — the Kiosk is what replaces it with something that moves
Hear what your Nextiva callers could be hearing
Tell us what your callers hear today and we will write and voice something better.