The system is fine. The audio is from 2019.
Avaya systems last. That is the point of them — a well-built platform runs for a decade without complaint. But the message recorded when it was installed is usually still playing, promoting something that finished years ago. The system does not need replacing. Only what plays on it.
What that means in practice
Nothing to rip out
On-premise or hosted
Change it without an engineer
Thirty years of doing this
How a change gets made
- 1
Write the announcement
Start from a blank page, or let Script Pro draft it and edit what it gives you.
- 2
Choose the voice
Your language, your accent, and the music bed underneath.
- 3
Approve
Nothing moves until you have heard it and said yes.
- 4
Live on the system
Step 4 is unwritten on purpose — how the audio reaches an Avaya is not recorded anywhere and needs Lawrence to confirm it. Remove this note once the sentence is in.
Also worth knowing
- Optional content items refresh on their own between your promotions, or keep music if you would rather
- Announcements can be queued weeks ahead and retire themselves on the end date you set
One Avaya-specific fact still to come from Lawrence. Remove this note once it is added above.
Hear what your Avaya callers could be hearing
Tell us what is still playing on your Avaya and we will produce a replacement in your own words.