MITEL MIVOICE
Mitel MiVoice supports streaming hold audio
MiVoice will stream music or messages on hold rather than playing a file stored on the system. That is the better architecture for keeping audio current, and Captivate Connect connects the Kiosk straight to it.
What that means in practice
Approved, then instant
Because it streams, an approved change does not wait for an upload window. It is on the phones.
Written with help
Thirty years of scripts behind the assistant that helps you draft. Edit whatever it suggests.
Voice, accent and bed
Choose the language, the accent, the voice and the music underneath. Hear it before you approve.
Correct format, always
Produced to what MiVoice expects, so nothing has to be converted or re-cut.
How a change gets made
- 1
Write the script
In the Kiosk, with help if you want it.
- 2
Pick the voice and music
Hear both before committing.
- 3
Approve
One click from the manager.
- 4
It streams
The new audio is live on the system.
Also worth knowing
- Optional content items can replace or supplement the music, changing daily or weekly
- Language, accent and voice gender are all chosen per message rather than fixed per account
- Streaming means there is no file on the system to go stale
Hear what your Mitel MiVoice callers could be hearing
Tell us how your queues are set up and we will make a sample on your own words.