TPX
Managed communications, unmanaged hold audio
TPX manages the communications. The audio inside it usually falls to whoever has time, which is why so many systems are still playing a message from the year they were installed. Captivate Connect gives that job back to the person who should own it.
What that means in practice
Owned by the business, not the provider
The people who know the message write the message.
No ticket to raise
Published from the Kiosk directly.
Approval built in
Nothing goes live without a sign-off.
Multi-site from one place
However many locations TPX manages for you.
How a change gets made
- 1
Write the announcement
In the Kiosk, drafted and polished in about sixty seconds.
- 2
Choose the voice
The right read for the site, and the music behind it.
- 3
Approve
The customer approves it, not the provider.
- 4
Uploaded automatically
Once you approve it the audio uploads itself and is on hold immediately — no ticket, and no waiting on the provider.
Also worth knowing
- Optional content items sit between your promotions and change daily, without anybody updating them
- Announcements can be set to begin and end on fixed dates, so nothing needs taking down by hand
- TPX runs on the Cisco carrier voice platform, so it inherits the interactive features — Jukebox, Custom Callback and Text-a-Link
Hear what your TPX callers could be hearing
Tell us which sites TPX runs for you and we will produce a sample for one of them.