Marketing writes it. IT keeps the keys.
On a Cisco system the phone platform belongs to IT, and rightly so. But the words callers hear belong to marketing, and they change far more often than IT wants to hand out logins. Captivate Connect sits between the two: your marketing team writes and publishes the audio, and nobody gets access to the phone system.
What that means in practice
The permissions problem, solved
No ticket, no queue
Approval before anything goes live
Built for how enterprises actually work
How a change gets made
- 1
Write the announcement
In the Kiosk, by the person who owns the message rather than the person who owns the console.
- 2
Choose the voice
Language, accent, gender, and the music bed behind it.
- 3
Approve
A manager signs it off before it reaches a caller.
- 4
It streams to Cisco
The Kiosk streams to the platform rather than handing you a file, so an approved change reaches callers with no upload and nobody signing in to the phone system.
Also worth knowing
- Optional content items drop in between the corporate promotions and change themselves daily — On This Day, Famous Birthdays, Motivations, Riddles, or keep the music
- An announcement can be dated to start and to stop on its own, so nothing outlives the campaign it was written for
- Cisco carries the interactive features most platforms cannot run — Jukebox, Custom Callback and Text-a-Link — on an integration in place since 2009
Hear what your Cisco callers could be hearing
Tell us which queues are locked down and we will produce a sample your marketing team could have published on their own.