FIVE9
Five9 has no API for hold audio
Message and music on hold files have to be uploaded by you or by the Five9 tech team. That step is not going away — but everything before it can be, and that is where the time actually goes.
What that means in practice
The production, not the upload
Writing, voicing, mixing and formatting is the slow part. Captivate Connect does all of it, so what reaches you is a finished file in the right format.
Minutes rather than a booking
No studio to book and no producer to brief. Draft a script in the Kiosk, choose a voice and a bed, and the audio is ready.
Right format, first time
Produced to the specification Five9 accepts, so the upload does not bounce back and the level is right for a phone line.
Pay for a prompt once
However often it plays, it is produced once and paid for once. No per-play licensing.
How a change gets made
- 1
Draft the script
Type it in, or start from the assistant's draft and edit.
- 2
Choose voice and bed
Hear both before committing.
- 3
Approve
A manager signs it off.
- 4
Upload to Five9
You or the Five9 team upload the finished file.
Also worth knowing
- Optional content items can replace the music between promotions and refresh on their own
- Scripts can be reused across queues, so a change once does not mean re-recording everywhere
- The finished file is yours to keep — there is no per-play licence
Hear what your Five9 callers could be hearing
Tell us how your queues are set up and we will make a sample on your own words.