8X8
One platform for calls and contact centre. One place for the audio.
8x8 puts the phone system and the contact centre on the same platform, which is the reason most people choose it. The audio should work the same way — written once, published everywhere, whether the call lands with a receptionist or in a queue.
What that means in practice
Phone system and contact centre together
The same message library serves both.
Any number of sites
One dashboard, however many locations you run.
Change it in about a minute
Write, voice, approve, publish.
No studio, no waiting
The whole production step happens in the Kiosk.
How a change gets made
- 1
Write the announcement
In the Kiosk, in the words your team would actually use.
- 2
Choose the voice
An Australian read if you want one, and the music behind it.
- 3
Approve
Signed off in the Kiosk rather than over email.
- 4
Upload to 8x8
There is no API for hold audio on 8x8 yet, so the finished file goes up by hand. Everything ahead of that step is already done for you.
Also worth knowing
- Optional content items rotate daily between your promotions, so a regular caller does not hear the same loop twice
- A message can be scheduled in advance and will take itself down on the date you set
- Your 8x8 account manager will either walk you through the upload or do it for you — it is a couple of minutes at their end
Hear what your 8x8 callers could be hearing
Tell us which queues matter most and we will produce a sample you can drop straight into 8x8.