CALLERS SELECT THEIR PREFERRED MUSIC GENRE

JUKEBOX

Allow your callers to select the music they want to listen to while they wait for their call to be connected.

Jukebox
Jukebox Benefits

JUKEBOX FUNCTIONALITY

Press play to experience Jukebox in action
AUS
USA

No matter how hard you try there will always be a large number of callers who detest call-wait music. And with these callers comes their confidence to express their feelings, especially, regarding a poor call experience online. A great risk as a negative post could permanently damage a business's reputation. Investing in the Jukebox feature will strengthen brand reputation and improve the customer experience.

The Jukebox feature is recommended for businesses with elongated call wait queues. Businesses with short to medium call wait times might prefer our QuizText a BrochureMusic, or Messages features.

MUSIC EXAMPLES

CORPORATE

POP

 

MOTIVATIONAL

 

CHILL OUT

ROCK

JAZZ

ELECTRONIC

CLASSICAL

COUNTRY

Captivate Connect's Jukebox solution was implemented as a response to the constant on hold music complaints still experienced in businesses. The solution ensures the ultimate caller experience by allowing callers to self-select what they want to listen to. Therefore, businesses are not only placing the power in the consumer's hands but effectively improving customer satisfaction at the same time. What better way to stop call wait music complaints when the choice of music is their own?

Captivate Connect will upload appropriate, commercial music genres every 3 months to ensure fresh, up-to-date music for callers to enjoy.

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