Giant Step Forward on Microsoft Teams

After several years of collaboration between Microsoft and Captivate Connect, The CEO of Captivate Connect, Mark Horwood has announced that “Microsoft Teams users can now enjoy the same dynamic music and messages on hold that have been enjoyed for years by many other cloud-hosted UC Business systems.” See the article Read more…

Why is Music On Hold So Bad?

When you picture on hold music, the first descriptors that come to mind are ‘boring, repetitive, and grating’. We have all spent hours on hold with various businesses, humming the same thirty-second classical or ‘funky’ tune while getting more and more irritated as time passes. And then finally! The line Read more…

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