Analysis conducted by students at Australian National University in Canberra predicts with a 95% accuracy that the wait time for callers to the Utilities sector is

61 seconds

How does your industry compare with others? 

Very High

Want to know how to improve your Customer experience? 

Add content to maintain engagement

What do others in your industry sector promote:

  • Services provided
  • Cross sell products
  • Build brand
  • Direct to website for Online self help
  • Payment options
  • Text-a-Brochure for any online forms or to switch to paperless billing
  • Listen to a sample HERE
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