MSPs, Telcos and CX advisers in the Voice space are recommending their customers use Captivate Connect for their IVRs and On Hold audio for the reasons that are made abundantly clear on the website.
Captivate Connect is an Australian company that has been trading since 1986 and became the leader in On Hold technology in 2002 when it first developed OnLine audio updating daily in the earliest days of the Internet.
With fully cloud based solutions for Hosted IP systems, you can save with the Captivate automated file update service. You will never again have to reconfigure and upload a supplied MOH audio file.
When approached by Telstra in 2009 to provide a solution for their TIPT product, Captivate developed the world first interactive On Hold service.
Not only did our technology overcome the static start point of the MoH file, we added Interactivity allowing for the: