Messages on hold provide a golden opportunity to strengthen brand awareness and effectively communicate key information to your waiting callers. They’re delivered as unique experiences to encourage caller engagement and improve the overall customer experience.
Traditional on hold messaging is boring, repetitive, and never changing. Continual stale elevator music mixed with a few “we appreciate your call’s” thrown in for good measure is the standard. This has been done before, and customers have had enough.
Messages On Hold Features
Call Back
Give your waiting callers the ability to leave their number to request a call back, should the wait exceed a specified time.
Data Reporting
Offers valuable insight into your phone channel’s strengths and weaknesses. Know how long callers are waiting for, track how many callers were placed on hold, and monitor how long your most patient caller waited with data analytics for your phone system.
Diverse Selection of Voice Talent
Sound as good as your business looks! With a diverse range of languages and accents to pick from, you will find the voice that best suits your business.
Quiz
Tailor general knowledge questions to your industry, and intersperse these with questions on purchase intent, buying habits, and demographic information.
Fast Turnaround
Need to update your on hold messages? Contact your account manager and within one business day your new messages will be ready to go.
Fully Automated
Captivate Connect content automatically updates daily, providing callers with fresh and relevant information whenever they call. No need to do anything yourself!
Text a Brochure
Want to get your content in the hands of your customer? Send a brochure, catalogue, or product link directly to their phone!
Daily Content Updates
Keep callers engaged for longer with relevant, fresh, and fast daily content items. Choose from a variety of topics including headlines, finance, sport, comedy, fun facts, and more.
These content items are professionally recorded in house, and remotely uploaded to your phone system for optimal efficiency. Intersperse these content items alongside your messages on hold to ensure that customers are staying engaged.
Daily Content (*Interactive Plan only)
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Genre: Blues.","meta":{"artist":"Captivate Connect","album":"Positive News from around Australia","genre":"Blues","year":"2019","length_formatted":"0:16"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_News-Headlines-Intl.mp3","type":"audio/mpeg","title":"News Headlines (Intl.)","caption":"","description":"\"content_example_News Headlines (Intl.)\". Released: 2019.","meta":{"artist":"Captivate Connect","album":"Positive News from around the World","year":"2019","length_formatted":"0:19"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Entertainment-AU.mp3","type":"audio/mpeg","title":"Entertainment News (AU)","caption":"","description":"\"content_example_Entertainment (AU)\". Released: 2019.","meta":{"artist":"Captivate Connect","album":"News in Australian Music, Movies, TV and more","year":"2019","length_formatted":"0:18"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Entertainment-Intl.mp3","type":"audio/mpeg","title":"Entertainment News (Intl.)","caption":"","description":"\"content_example_Entertainment (Intl.)\". Released: 2019. Genre: Blues.","meta":{"artist":"Captivate Connect","album":"News in International Music, Movies, TV and more","genre":"Blues","year":"2019","length_formatted":"0:17"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Sport-Mens.mp3","type":"audio/mpeg","title":"Sport News (Mens)","caption":"","description":"\"content_example_Sport (Mens)\". Released: 2019. Genre: Blues.","meta":{"artist":"Captivate Connect","album":"Breaking Mens Sports news from Australia and the World","genre":"Blues","year":"2019","length_formatted":"0:15"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Sport-Womens.mp3","type":"audio/mpeg","title":"Sport News (Womens)","caption":"","description":"\"content_example_Sport (Womens)\". Released: 2019.","meta":{"artist":"Captivate Connect","album":"Breaking Womens Sports news from Australia and the World","year":"2019","length_formatted":"0:17"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Weather-Australia.mp3","type":"audio/mpeg","title":"Weather (AU Capitals)","caption":"","description":"\"content_example_Weather Australia\". Released: 2019. Genre: Blues.","meta":{"artist":"Captivate Connect","album":"Today's weather forecast for Australia's biggest cities","genre":"Blues","year":"2019","length_formatted":"0:16"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Weather-Auckland.mp3","type":"audio/mpeg","title":"Weather (Auckland, NZ)","caption":"","description":"\"content_example_Weather Auckland\". Released: 2019. Genre: Blues.","meta":{"artist":"Captivate Connect","album":"Today and tomorrow's weather forecast for Auckland, New Zealand","genre":"Blues","year":"2019","length_formatted":"0:09"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Australian-Dollar.mp3","type":"audio/mpeg","title":"Australian Dollar","caption":"","description":"\"content_example_Australian Dollar\". Released: 2019. Genre: Blues.","meta":{"artist":"Captivate Connect","album":"Australia's Dollar price against the GBP Euro, and USD","genre":"Blues","year":"2019","length_formatted":"0:10"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Finance.mp3","type":"audio/mpeg","title":"Finance","caption":"","description":"\"content_example_Finance\". Released: 2019. Genre: Blues.","meta":{"artist":"Captivate Connect","album":"Australian Stock Market opening values and the Gold Price","genre":"Blues","year":"2019","length_formatted":"0:13"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}}]}
Weekly Content (*Premium and Interactive Plans only)
{"type":"audio","tracklist":true,"tracknumbers":true,"images":false,"artists":false,"tracks":[{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Music-History.mp3","type":"audio/mpeg","title":"Music History","caption":"","description":"\"content_example_Music History\". Released: 2018. Genre: Blues.","meta":{"artist":"Captivate Connect","album":"This week in Music History","genre":"Blues","year":"2018","length_formatted":"0:18"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Who-Said.mp3","type":"audio/mpeg","title":"Who Said?","caption":"","description":"\"content_example_Who Said\". Released: 2021. Genre: Blues.","meta":{"artist":"Captivate Connect","album":"Who said these famous quotes?","genre":"Blues","year":"2021","length_formatted":"0:14"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Thought-of-the-Day.mp3","type":"audio/mpeg","title":"Thought of the Day","caption":"","description":"\"content_example_Thought of the Day\".","meta":{"artist":"Captivate Connect","album":"Positive Thoughts of the Day","length_formatted":"0:09"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Space-Facts.mp3","type":"audio/mpeg","title":"Space Facts","caption":"","description":"\"content_example_Space Facts\". Released: 2022. Genre: Blues.","meta":{"artist":"Captivate Connect","album":"Freaky facts from the final frontier","genre":"Blues","year":"2022","length_formatted":"0:10"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Quirky-Facts.mp3","type":"audio/mpeg","title":"Quirky Facts","caption":"","description":"\"content_example_Quirky Facts\".","meta":{"artist":"Captivate Connect","album":"Weird facts of the World","length_formatted":"0:11"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Health-Tips.mp3","type":"audio/mpeg","title":"Health Tips","caption":"","description":"\"content_example_Health Tips\".","meta":{"artist":"Captivate Connect","album":"Tips for Healthy Living","length_formatted":"0:23"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Environmental-Tips.mp3","type":"audio/mpeg","title":"Environmental Tips","caption":"","description":"\"content_example_Environmental Tips\". Genre: Other.","meta":{"artist":"Captivate Connect","album":"Tips to be Environmentally Friendly","genre":"Other","length_formatted":"0:23"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Power-Saving-Tips.mp3","type":"audio/mpeg","title":"Power Saving Tips","caption":"","description":"\"content_example_Power Saving Tips\".","meta":{"artist":"Captivate Connect","album":"Tips to save Power and your Power bill","length_formatted":"0:10"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/02/content_example_Water-Saving-Tips.mp3","type":"audio/mpeg","title":"Water Saving Tips","caption":"","description":"\"content_example_Water Saving Tips\". Genre: Other.","meta":{"artist":"Captivate Connect","album":"Tips to save Water and your Water bill","genre":"Other","length_formatted":"0:14"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}},{"src":"https://www.captivateconnect.com/wp-content/uploads/2024/10/content_example_Bushfire_Safety.mp3","type":"audio/mpeg","title":"Bushfire Safety","caption":"","description":"\"content_example_Bushfire_Safety\". Released: 2023.","meta":{"artist":"Captivate Connect","album":"Stay Safe during Australia's Bush Fire Seasons!","year":"2023","length_formatted":"0:21"},"image":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64},"thumb":{"src":"https://www.captivateconnect.com/wp-includes/images/media/audio.svg","width":48,"height":64}}]}
Exciting, innovative, and exclusive features have been designed in house, each working towards a common goal – exceeding all customer expectations.
With a range of voiceover talent and over 20 years’ experience in the industry, Captivate Connect are the experts in On Hold Messaging solutions for businesses worldwide. Let us help you in building brand awareness, credibility and loyalty, and create an experience for your customer that exceeds their expectations.
Want to know more?
Contact Captivate Connect at 08 9368 7577 for a confidential and obligation free discussion on how to optimise the messages on hold for your business, or fill in the form below.