The Faster Better Smoother Message On Hold Boost of Customer Experience

Exclusive time-saving features to enhance your voice system

Write, create, upload, and manage MOH or prompts in minutes

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REDEFINE THE ON HOLD EXPERIENCE
Speed, Connect, and Grow
Transform waiting time into a branded, engaging moment with Captivate Connect’s exclusive features
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Speed
Connect
Grow

Transform Your On-Hold Experience

Discover powerful features that turn waiting time into engaging opportunities

Kiosk – Captivate Connect

Jukebox

Jukebox

The Jukebox solution allows for customers to self-select their favourite way to engage while they wait. Choose from a variety of music genres, informational podcasts, or even a quiz! No more elevator music sending callers to sleep.

Daily Content

Daily Content

Keep callers engaged for longer with relevant, fresh, and fast daily content items. Choose from a variety of topics including news headlines, weather, finance, sport, and more.

Dynamic

Dynamic

Each day a caller is put on hold, the audio will begin from a different point. This ensures that the audio is fresh rather than grating and repetitive.

Call Back

Call Back

Give your waiting callers the ability to leave their number to request a call back, should the wait exceed a specified length of time.

Why Choose Captivate Connect?

Easy

Easy

Effortless setup with seamless integration. Just plug, play, and scale – no dev bottlenecks.

Fast

Fast

Lightning-speed audio deployment and updates, delivered in real-time without delays.

Convenient

Convenient

All-in-one platform: manage, monitor, and modify every interaction in a few clicks.

Trusted by Businesses Worldwide

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aBit Systems

IT Support for Small to Medium Enterprises

Tony Blampey MD ABit Systems runs a highly successful MSP with 18 team members. “When we need recordings for prompts or MoH services for our customers’ phone systems, we go to Captivate Connect. Not only do they have the most advanced technology, their values align with our own – customer service comes first.”

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Abbotts Industrial

Industrial Radiator & Oil Cooler Specialists

David Meese, MD of Abbotts Industrial has several businesses that use Captivate Connect for their voice recordings. “The team at Captivate Connect is unbelievably committed to providing great advice, customer service and their technology is way ahead of any others in the On Hold or message prompt space”.

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Shacks Motors Group

New & Used Cars Dealer

Shacks Motors Group marketing manager Kelly Kinehan is proud of their nearly 100 years in the automotive business. “Our brand is very important to us and we work with Captivate Connect to provide the best possible customer experience on all our dealerships’ voice channel. We are delighted by the advice, the service and technology provided by Captivate Connect.”