MAKE THE FIRST IMPRESSION COUNT
AUTO ATTENDANT / IVR
Captivate Connect's Auto Attendant | IVR solution first welcomes the individual to the business. The solution then provides the caller with easy to understand options as two where they would like there call be directed (e.g. sales department or admin).
Scroll down to hear an Auto Attendant | IVR demo.
Press play to experience an auto attendant in action
Captivate Connect collaboratively works with you to improve, simplify, and streamline the call experience for all inbound callers. With our collection of professional voice over talent, we deliver personalized auto-attendants to enhance customer experience and build brand loyalty. Immediately provide peace of mind that they've called the right business and impress them with a high-quality service.
VOICE RECOGNITION IVR
Captivate Connect uses world-leading voice recognition technology to identify voice response commands. We elevated and transformed the standard IVR, “Press 1 for sales” to more efficient service for callers. This innovative solution allows inbound callers to direct their inquiry via voice commands, “say sales”. Thus creating a simple, user-friendly service to exceed caller’s expectations, enhance customer experience, establish loyal ambassadors, and increase profits.
This voice recognition technology extends through Captivate Connect’s suite of on-hold audio solutions.