UNIFIED COMMUNICATIONS ► VIDEOS ON HOLD
Interactive videos on hold for business phone callers improve customer experiences and supports brand recognition. Also customer loyalty improves while at the same time provides customer preference data capture for unobtrusive market research.
With the rapidly accelerating adoption of Unified Communications (UC) – the system that frees up the workforce to take and make business phone calls or business video calls from their Laptop, PC, tablet or Smartphone. Businesses will start to see the end of the phone handset on every desk.
Telcos are selling Hosted IP endpoints without a handset as the tech-savvy get used to using their BYOD as the office phone. Even for those who feel more comfortable with a smartphone handset, with a twitch of the nose (or maybe a shake of the phone) the call can be transferred from phone to desktop to tablet to smartphone to Bluetooth in the car, without missing a beat.
Tablets and Smartphone all have cameras and are video enabled.
Videos on-hold are another option that phone callers to your business can choose from. Adding videos-on-hold to your MoH improves interactive messages on hold for your customers’ user experience. A picture tells a thousand words, a video message tells a million.
“This is great for us”, commented Captivate Connect CEO Mark Horwood, “as Captivate developed ‘Video On Hold’ several years ago. The increased bandwidth and the use of UC in enterprise solutions will now see the increase in the need for Video On Hold and displayed IVRs.” (Interactive Voice response).
See, listen, subscribe to our Captivate Youtube Channel of thoughtful videos and explainer videos about the benefits of our on hold phone audio technology services.
Captivate will show off their World leading videos on hold technology at the Broadsoft Connections in Texas America starting on November 14th.