Captivate Connect delivers advanced on hold solutions to help businesses reduce perceived call wait times and enhance the on hold experience.
A call back allows your business to offer callers the option of a call back when you are available. After an allocated time (approx. 2 minutes), the caller simply leaves their name, best contact number, and a short message. This information is sent to a nominated email for your business to action.
A quiz is an interactive alternative to your standard messages on hold – guaranteed entertainment and an improved customer experience. Select a generic option or customise the quiz to include questions about your business to reveal consumer needs and wants. A quiz will inject excitement into the call experience and lead to improved customer satisfaction.