PHONE TEXT A PODCAST SERVICE
Podcasts can be a very efficient way of conveying knowledge. When do your potential customers have time to listen to your podcasts? Utilize the time that was previously wasted phone call waiting on hold to your advantage and theirs utilizing Captivate’s Podcast delivery service by phone option.
If your phone call wait times can be more than a minute then you have the time to entice a waiting phone caller to start to listen to your podcast in preference to listening to boring music while waiting. As we only have 15 seconds to grasp their attention, the first 15 seconds will be attractive enough to entice them to request the link to the full podcast for later (in case you answer their call earlier). Not only will you transfer knowledge, you will delight the waiting caller who was expecting to be
bored listening to muzak.
PODCAST PRODUCTION SERVICE
All you need do is to provide Captivate script writers with some facts for them to write the Podcast, you approve, they record, edit and mix, create the link and set up the TEXT me a Podcast functionality.
Every weekday morning you will receive a report of the mobile numbers which requested which podcast or brochure. So the analytics are clear.
Having a bank of Podcasts pre-recorded and switched around will ensure peak customer engagement and the best Customer Experience is maintained.
Once Captivate has analysed the phone call wait times for you, we will recommend the best solutions to ensure the right service for your business.
FAST PODCAST SERVICE SETUP
Most telcos in the world used Broadsoft hosted platforms. Captivate is an official Broadsoft solutions partner. This means we’re fast to set-up your entertaining, informative, educational podcast delivery service for phone callers to your business.