On Hold Data


Management requires statistics and accurate data upon which to base decisions about the business. Captivate Connect delivers a statistically accurate report regarding on hold data to prospective clients for FREE! The data allows us to recommend the best solutions for the business and to compare the call wait times against other companies in the industry, globally. The analytical reports will indicate your caller's preferences and include the number of calls placed on hold; call wait duration times in total, by the departments, and by phone handset; maximum call wait times and the busiest time of day and day of the week.