July 3, 2018

Phone Quiz

Interactive Phone Quiz

Phone Quiz

Interesting Phone Call Waiting Options Improving Customer Experience

Captivate Connect’s on hold call waiting phone quiz is an interactive way to engage and entertain callers while they’re waiting on hold. During extended call wait times, callers, typically begin to tire of listening to music, content and promotional messages. Introducing a quiz will inject excitement into the call experience and lead to improved customer satisfaction. The phone quiz can be a mixture of any topic you choose, including:

  • General knowledge;
  • Trivia;
  • Music;
  • Movies; and
  • Superheroes.

What’s better than a regular quiz? A custom quiz designed specifically for your business!

Customize the phone quiz (in a voice accent of your choice) to include questions that prompt phone callers to reveal valuable information about their desires towards a product and service from your business. This is a subtle phone survey method while at the same time improves customer experiences by:

  1. Reduceing perceived wait time on hold; and
  2. Occupy the phone call waiting time more productively.

The quiz can be completed both mid-call or post-call. With the post-call quiz, callers will receive a link via text to the page where they will complete the quiz online. The responses recorded during the quiz are collected and relayed to the business for action and storage.

Benefits of Implementing a Phone Quiz

  • Create a unique point of difference;
  • Provide exceptional caller experience;
  • Retrieve a return on investment regarding the callers’ perceived wait time.
  • Improves positivity.
  • Encourages a purchase decision.
  • Gather the responses from the quiz questions for businesses to store in their database.

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