PLAY A GAME WHILE WAITING IN THE CALL QUEUE
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The quiz can be completed both mid-call or post-call. With the post-call quiz, callers will receive a link via text to the page where they will complete the quiz online. The responses recorded during the quiz are collected and relayed to the business for action and storage.
Personalize the quiz (in a voice accent of your choice) to include questions that prompt phone callers to reveal valuable information about their desires towards a product and service from your business. This is a subtle phone survey method while at the same time improves customer experiences by reducing the perceived wait time on hold, and by occupying the phone call waiting time more productively.
Captivate Connect’s on hold phone quiz is an interactive way to engage and entertain callers while they wait in the call queue. During extended call wait times, callers, typically begin to tire of listening to music, content, and promotional messages. Introducing a quiz will inject excitement into the call experience and lead to improved customer satisfaction. The phone quiz can be a mixture of any topic you choose, including general knowledge, trivia, music, movies, and superheroes.