UNIQUE PHONE AUDIO FEATURES ENHANCING CX
ON HOLD FEATURES FOR EVERYONE
BASIC PHONE AUDIO FEATURES
Music On Hold
A tune for you! Select from a library of music genres for a sound that mirrors your business.
Message On Hold
Create a unique call experience with custom on-hold messages. Used for promotion and to inform callers.
Welcome Message / IVR
Use the menu to direct the call inquiry to the appropriate department (e.g. sales or admin).
Diversify your phone audio by interspersing positive news headlines to keep callers engaged while they wait.
ADVANCED INTERACTIVE PHONE AUDIO FEATURES
Successfully reduce business inefficiency and eliminate lengthy wait times by providing callers with the option of a call back.
Broadcast educational or business-related podcasts to waiting callers if call queues are long.
Value customer choice when you deliver the ultimate caller experience by allowing callers to self-select the music that plays.
Text More Information
Following an on hold message, callers can opt to receive more information about the promotion or product via text.
An interactive way to engage and entertain callers. Select a pre-made quiz or create a custom quiz to suit your business.
Conduct a survey and retrieve valuable data mid or post-call. It is an effective tool utilising time previously wasted on hold.
A valuable management tool. A statistically accurate report highlighting key on hold data about your business.