UNIQUE PHONE AUDIO FEATURES ENHANCING CX

ON HOLD FEATURES FOR EVERYONE

From branded messages and daily content to an advanced call back feature, Captivate Connect has a unique solution for every business. Start connecting with customers today by filling in the form below or scroll down to view our range of on hold audio features.

Phone Audio

BASIC PHONE AUDIO FEATURES

Music On Hold

A tune for you! Select from a library of music genres for a sound that mirrors your business.

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Message On Hold

Create a unique call experience with custom on-hold messages. Used for promotion and to inform callers.

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Welcome Message / IVR

Use the menu to direct the call inquiry to the appropriate department (e.g. sales or admin).

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Daily News

Diversify your phone audio by interspersing positive news headlines to keep callers engaged while they wait.

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ADVANCED INTERACTIVE PHONE AUDIO FEATURES

Call Back

Successfully reduce business inefficiency and eliminate lengthy wait times by providing callers with the option of a call back.

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Podcast

Broadcast educational or business-related podcasts to waiting callers if call queues are long.

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Jukebox

Value customer choice when you deliver the ultimate caller experience by allowing callers to self-select the music that plays.

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Text More Information

Following an on hold message, callers can opt to receive more information about the promotion or product via text.

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Quiz

An interactive way to engage and entertain callers. Select a pre-made quiz or create a custom quiz to suit your business.

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Survey

Conduct a survey and retrieve valuable data mid or post-call. It is an effective tool utilising time previously wasted on hold.

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Reports

A valuable management tool. A statistically accurate report highlighting key on hold data about your business.

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COMPATIBLE WITH ALMOST EVERY TELEPHONY PROVIDER

You're halfway to improving your customer experience!
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