ENHANCE CUSTOMER EXPERIENCE WITH CUSTOM SOLUTIONS

ON HOLD PHONE MESSAGES

Powered by Captivate Connect
From custom messages and daily news to call backs and podcasts, our expert team offers you the best solutions for your business.

On Hold

BASIC ON HOLD SOLUTIONS

Music On Hold

A tune for you! Select from a library of music genres for a sound that mirrors your business.

Learn More

Message On Hold

Create a unique call experience with custom on-hold messages. Used for promotion and to inform callers.

Learn More

Welcome Message

Use the menu to direct the call inquiry to the appropriate department (e.g. sales or admin).

Learn More

Daily News

Diversify your phone audio by interspersing positive news headlines to keep callers engaged while they wait.

Learn More

ADVANCED INTERACTIVE SOLUTIONS

Call Back

Successfully reduce business inefficiency and eliminate lengthy wait times by providing callers with the option of a call back.

Learn More

Podcast

Broadcast educational or business-related podcasts to waiting callers if call queues are long.

Learn More

Jukebox

Value customer choice when you deliver the ultimate caller experience by allowing callers to self-select the music that plays.

Learn More

Text More Information

Following an on hold message, callers can opt to receive more information about the promotion or product via text.

Learn More

Trivia Challenge

An interactive way to engage and entertain callers. Select a pre-made quiz or create a custom quiz to suit your business.

Learn More

Survey

Conduct a survey and retrieve valuable data mid or post-call. It is an effective tool utilising time previously wasted on hold.

Learn More

Reports

A valuable management tool. A statistically accurate report highlighting key on hold data about your business.

Learn More

COMPATIBLE WITH ALMOST EVERY TELEPHONY PROVIDER

Want to know more?

Fill in the information below and a friendly Captivate Connect team member will get back to you as soon as possible.

Top