UNIQUE PHONE AUDIO FEATURES ENHANCING CX
ON HOLD FEATURES FOR EVERYONE
BASIC PHONE AUDIO FEATURES
Music On Hold
A tune for you! Select from a library of music genres for a sound that mirrors your business.
Message On Hold
Create a unique call experience with custom on-hold messages. Used for promotion and to inform callers.
Welcome Message / IVR
Use the menu to direct the call inquiry to the appropriate department (e.g. sales or admin).
ADVANCED INTERACTIVE PHONE AUDIO FEATURES
Call Back
Successfully reduce business inefficiency and eliminate lengthy wait times by providing callers with the option of a call back.
Podcast
Broadcast educational or business-related podcasts to waiting callers if call queues are long.
Jukebox
Value customer choice when you deliver the ultimate caller experience by allowing callers to self-select the music that plays.
Text More Information
Following an on hold message, callers can opt to receive more information about the promotion or product via text.
Quiz
An interactive way to engage and entertain callers. Select a pre-made quiz or create a custom quiz to suit your business.
Survey
Conduct a survey and retrieve valuable data mid or post-call. It is an effective tool utilising time previously wasted on hold.
COMPATIBLE WITH ALMOST EVERY TELEPHONY PROVIDER
