Staci’s energy is high, which is positively contagious to her family of five, two dogs, co-workers, and clients. She loves the outdoors and sincerely strives to make the most of every day from sun-up to sundown. Staci attended Gonzaga University and has Bachelors in Broadcast Journalism. During her college experience, she waited tables to pay tuition. It is the combination of her broadcast degree and those years of being a waitress that drives her to improve customer experience on the phone channel for companies around the world. To keep her broadcast skills sharp, she is a volunteer PBS TV anchor for the local station in Spokane, WA. She is a voice actress, enjoys taking improv comedy classes, and she is a volunteer board member at a local youth sports association.
The favourite part of your job?
Music. I love selecting music tracks to keep callers’ spirits high. Music connects with everyone on a deeper level and shares a company’s personality which builds trust.
What you love about working at Captivate?
I love the technology of uploading new messages daily and then delivering them directly into the ears of customers holding. It is so cool and translates to money for clients.
What you’re passionate about?
Time. Time is fleeting. Being aware of how valuable it is is essential as time is something we never get back.
Describe yourself in one word…