DISCOVER ON HOLD SOLUTIONS
Captivate Connect has transformed the on hold space into a fresh, new, interactive service offering for businesses around the world. Our on hold solutions are affordable, easy to install and fully managed to ensure customer experience over the phone exceeds expectations. The solution is a cost-effective medium for businesses to promote products and services, and to improve caller satisfaction.
We have the tune for you! Select from a wide variety of music genres to ensure the right one will sing your praises to waiting callers.
Successfully reduce business inefficiency and eliminate lengthy wait times by providing callers with the option of a call back.
Create a unique call experience with personalised on hold messages to update callers on products and services, promotions, and events.
A marketing tool to get your brand in the caller's hand. Following a promo message, offer callers the option to receive more information via text.
Make the first impression count! Guide the call inquiry with a personalised welcome message and IVR.
Show you value customer choice. Deliver the ultimate caller experience when you allow callers to self-select the music they want to listen to.