Captivate Connect has shaped, developed and transformed the on hold industry into a fresh, interactive service offering for businesses globally. The solution will elevate the call experience through engagement, entertainment, and education.
Music, Promotions & Content
Pair the ideal music on hold with promotional messages to deliver informed callers. Include content to ensure callers are up-to-date with the daily news, sports, and weather.
Welcome Message & IVR
Establish a great first impression by greeting callers with a personalised welcome message and a simple navigation tool to help guide the call inquiry.
Call Me Back
During lengthened wait queues, provide callers the option to leave their contact details and nature of the inquiry to request a callback from the respective department or employee.
Keep callers engaged and entertained during lengthened call wait queues with a unique, custom quiz.
Text Me More Info
Send valuable information mid-call via text message to help drive sales leads and product testing.
Providing a valuable management tool to illustrate key data regarding the on-hold occurrences within a business.
Jukebox enables the caller to select their preferred music genre to listen to while waiting in extended wait queues.
The opportunity to receive constructive feedback regarding customer experience and product knowledge during or post call.
Encouraging positive customer engagement by letting callers listen to a podcast while they wait on hold.