Explore Our On Hold Solutions

Captivate Connect has shaped and transformed the on hold industry into a fresh and interactive service offering for businesses globally. Our on hold solutions are an easily managed, dynamic and affordable way to elevate caller experience. Implementing the solution will provide a cost-effective medium where businesses can promote their products and services and boost caller satisfaction.

Call Back

Call Back

Callers opt to receive a call back from the business when wait times are lengthy. Learn More...

Podcast

Podcast

An entertainment tool to help reduce perceived call wait times. Learn More...

Text Information

Text Information

Following a promo message, offer the option to receive more information via text. Learn More...

Welcome Message

Welcome Message

Guide the call inquiry with a personalized welcome message and IVR. Learn More...

Play a Quiz

Quiz

Select or design a custom quiz to increase engagement and gather data. Learn More...

Advance Promo Messages

Message On Hold

Inform callers by delivering customized promotional messages. Learn More...

Jukebox

Jukebox

Self-select music option to demonstrate you value customer choice. Learn More...

Music On Hold

Music On Hold

Pair music on hold with promotional messages and daily updating content. Learn More...

Survey

Survey

Conduct a survey and retrieve valuable data or feedback mid or post call. Learn More...

Report

Report Key Data

A valuable management tool detailing key data and on hold occurrences. Learn More...

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