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Get To Learn From The Leading Digital Marketers From All Around The World

Founder and CEO of Captivate Connect Mark Horwood is a seasoned CX professional working with thousands of companies to boost...
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Why Your Business Should Be Investing In VoIP (Voice Over Internet Protocol)

Technology is advancing in every sector and the telecommunication industry is no exception. With the Internet playing a huge role...
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Customer Experience - 2018's Competitive Battleground for Business

What constitutes good customer experience (CX)? Is it simply a new name for good old-fashioned customer service? The simple answer is...
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CEO Mark Horwood elaborates on the three primary customer touch points into a business

Businesses dedicate time and money to receptions or storefronts and websites, but one increasingly important entry point remains unaddressed...
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Humanizing Technology – the Changing Landscape of CX

Research has shown that whilst the number of calls into businesses are decreasing the value of the calls are increasing exponentially...
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BroadSoft - Improving the Customer Experience through the Right Mix of Telephony Enhancement Products

Less than one percent of customer experience budgets are spent on the telephony channel despite the fact that 33% of business is done on the phone...
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Challenges of Running a Global Business

Starting a business is a big achievement for many entrepreneurs, but maintaining one is the larger challenge. There are many standard challenges...
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The Future of Artificial Intelligence

To succeed, today’s contact center must be hyper-efficient; with every possible metric, output and deliverable enumerated, analyzed and optimized...
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How New Technology Will Impact Internet Connectivity

The internet connectivity market is changing fast. Looking ahead to 2018, there will be some interesting trends that continue, but new technology...
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Latest News

Customer Experience

A SMILE IS THE GREATEST GIFT TO GIVE THIS CHRISTMAS!

December 20, 2018 We can recollect few moments, maybe two or three, in our lives where we can honestly admit ...
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BE AWARE! CUSTOMER EXPERIENCE TIDAL WAVE IMMINENT

December 13, 2018 After conversing with business people, mainly from the United States and Australia, it has become clear that ...
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