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OLDER NEWS ARTICLES

Get To Learn From The Leading Digital Marketers From All Around The World

Founder and CEO of Captivate Connect Mark Horwood is a seasoned CX professional working with thousands of companies to boost...
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Customer Experience - 2018's Competitive Battleground for Business

What constitutes good customer experience (CX)? Is it simply a new name for good old-fashioned customer service? The simple answer is...
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Humanizing Technology – the Changing Landscape of CX

Research has shown that whilst the number of calls into businesses are decreasing the value of the calls are increasing exponentially...
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Challenges of Running a Global Business

Starting a business is a big achievement for many entrepreneurs, but maintaining one is the larger challenge. There are many standard challenges...
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The Future of Artificial Intelligence

To succeed, today’s contact center must be hyper-efficient; with every possible metric, output and deliverable enumerated, analyzed and optimized...
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How New Technology Will Impact Internet Connectivity

The internet connectivity market is changing fast. Looking ahead to 2018, there will be some interesting trends that continue, but new technology...
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