IVR and Auto-Attendants
Captivate On Hold’s Interactive Voice Response (IVRs, voice commands by phone) and phone message recordings deliver the best customer experience to inbound phone callers. IRVs are designed and tested to be clear, efficient and user-friendly to prevent call abandons and increase customer retention.
Professional IVR Copywriting
Direct phone callers fast and effectively with our IVR scripts, on hold messages, menu prompts and call flow directions.
Voice Over Artists
Choose from professional voice talents to record your IVR and present a cohesive audio brand package for your company.
Better Brand Experience
Use IVR to deliver answers to inbound callers fast and effectively enhancing their brand experience and increasing caller retention rates.
Update Scripts Fast and Easy
Captivate’s Hosted telephony IVR solutions use the cloud (no hardware or plug-ins required) meaning script updates can be implemented within an hour.
Wide-Ranging Codec Support
Productions can be supplied in any format required including WAV, ALaw, ULaw, PCM, AIFF or MP3
Compatible with all major phone systems
Captivate On Hold’s auto-attendant and IVR technologies integrate with all analogue, digital, VoIP and hosted IP Telephony systems including Avaya, Nortel, Cisco, Asterix and BroadWorks (Broadsoft) plus more.