INTERACTIVE BUSINESS PHONE ON HOLD SERVICES
As a global ITC leader in hosted telephony add-on services – Captivate Connect — is constantly developing new on hold phone services.
Interactive On-Hold, with easy-to-use functionality, is available worldwide in 2018.
For the first time, phone callers on hold will be able to choose their own customer experience. For example, a phone caller will be able to enjoy a game show style quiz, select their favorite music genre or listen to answers to FAQs. This puts the caller in control at last!
‘Our customers wanted an interactive solution, so we designed one,’ said David Elliott, west coast channel manager at Captivate On Hold in Perth, Australia.