ENHANCE OFFICE PHONE CAPABILITIES WITH SPEECH ANALYTICS

AUTOMATED CALL INTELLIGENCE

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Drive actionable insights from interactions between the two most important resources in your business; your employees and customers.

Call Recording
Powershop
Toyota
Ambrose Building
Your Corner
Mackay Sugar

SPEECH ANALYTICS SOLUTION

Workforce Optimisation

Automate QA processes across all interactions, easily identify speciic areas where additional agent training may be required and optimise team performance.

Compliance Risk

Ensure your business complies with regulatory and privacy laws and is effectively managing risk. Pause/resume calls at leisure and receive alerts for potential compliance issues.

Customer Experience

Unlock insights from your customer interactions and gain the tools to measure and imrpove your business to customer enagement and experience.

Marketing Insights

Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more.

Call Recording

Call recording and tagging simplified. Captivate Connect makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.

KEY FEATURES

WHAT MAKES US UNIQUE

Installation & Network Support

Installation of Network Hardware

Professional Service Support

CRM/API Development Work

Custom Designed, Fully Managed Service

PLATFORM INTEGRATION MADE EASY

The Captivate Connect software is designed to make call centre CRM integration simple. Enjoy stress-free set up with the following platform integrations:

Platform Integration

COMPATIBLE WITH ALMOST EVERY TELEPHONY PROVIDER

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