On Hold Solution

Call Back Solution

OUR CALL BACK SOLUTION

Captivate Connect's call back solution is an affordable feature boosting business productivity and enhancing traditional on hold audio. The team introduced this feature as an on hold solution upon identifying the trend of time-poor consumers.

We realized that making people wait on hold, especially for lengthy periods, is costly, prompts negativity and leads to ineffective handle times. Implementing this innovative solution will play an instrumental role in reducing these factors that are harmful to your business, staff, and consumers.

Furthermore, it will eliminate lengthy call wait times to help increase brand loyalty, reduce customer dissatisfaction and improve customer experience.

WHAT ARE THE BENEFITS?

Increase Net Promoter Score

Reduce Costs

Increase Employee Efficiency

Data Retrieval

Reduce Abandoned Call Rates

Customer Satisfaction

Increase Brand Loyalty

Automated Delivery

Call Back Benefits
Call Back Solution

HOW WILL IT SOUND?

Hear first-hand the high service quality our solution delivers to inbound callers during lengthy wait queue's.

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